Terms & Conditions

Privacy Policy

CPR for Life is committed to protecting the security and privacy of your personal information. We will not reveal your personal information to external organisations except for the purpose of fulfilling your order. We utilise SSL server encryption and PCI compliant platform gateway to ensure the highest level of compliant payment and information security.

What information do we collect?

We only collect information that is required to process your order. This may include the following (if provided:

  • Your name and address information
  • Telephone number
  • Email address
  • Your business name

How is my information used?

Your information is only used to fulfill your order. We do not sell or redistribute your information to anyone.

Cookies

Cookies are data that a website transfers to an individual’s hard drive for record-keeping purposes. CPR for Life and this website use cookies to distinguish you from other users of our website. In addition, we also collect information on your IP address, browser type, and refer URL data.

We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our customer’s shopping experience. By using this website, you agree to the use of cookies created by the website.

Security and Storage

Only your billing, shipping, and other contents data is stored on our server. We do not store your Credit Card information.

Disclosure

Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties to meet your request for goods or services.

Returns and Refunds

In the event of a fault with any of the goods supplied by CPR for Life, we will arrange a refund or replacement of the goods. Products must be returned in its original condition within 30 days of purchase.

CPR for Life will agree to exchange products where the customer has ordered the incorrect size or type providing the customer pays the return and resupply of shipping costs. Where a different product is resupplied there may be a cost adjustment.

If you would like to arrange a return of the goods and a refund to a change of mind this will be at the discretion of CPR for Life. If accepted, the customer will be responsible for the cost of any freight fees.

Full refunds including shipping will be provided for all goods with major faults/defects as per Australian Consumer Law.

Orders can be cancelled by emailing sales@cpr4life.com.au or by phoning 1300 316 551 between the hours of 8:00am to 5:30pm Monday to Friday.

Orders and Delivery

All orders placed through this website are subject to confirmation and acceptance by CPR for Life. Generally, orders are processed within 24 – 48 hours of us receiving your order. Orders placed on weekends or public holidays will be processed on the next business day.

Orders are shipped Monday through Friday, except on major holidays, via Australia Post and Fastway Couriers.

Standard delivery time is expected between 3 and 10 business days for Australian addresses. We cannot guarantee Express Post next day deliveries, however, all efforts are made to facilitate and prioritise Express Post orders. The cut-off time for Express Orders is 12pm AEST. For estimated delivery times please visit Australia Post.

Goods can only be delivered to its destination when the purchase and delivery fee has been paid in full. Only then will the goods be dispatched.

CPR for Life will not be held responsible for any theft or damage if you provide us with an incorrect mailing address. All risk in the parcel will remain with you upon delivery and CPR for Life will not offer a replacement or refund for any loss or damage as a result of you providing incorrect details.

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of a delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.

Flammable items and some consumable items cannot be shipped by air and may result in a delay in delivery.

Backorders

If an item in your order is on back order we will despatch the in-stock items and when the back-order item is available we will despatch with no additional freight charge.

Shipping Rates

CPR for Life only ships products to destinations within Australia and shipping cost is based on the total order value. Freight charges are calculated prior to shipment.

Accepted forms of payment:

We accept the following forms of payment methods:

  • Credit Card – MasterCard, Visa
  • Direct Deposit
  • Cheque (funds must be cleared prior to shipping)

GST

As an Australian based business, we are required to charge GST where applicable. Almost all products listed are GST included however some are exempt. All items will display GST status.

Pay on Account

We accept the following forms of payment methods:

  • PayPal
  • Visa or MasterCard

Can’t find what your looking for?

We have an extensive network of suppliers and are able to track down those harder to find items. We pride ourselves on providing that extra level of customer service, we will do everything possible to find it.

Need a custom kit?

Not a problem, we can cater to everyone’s needs. Please contact us to discuss how we can assist you.

Get in touch with us today.