In the event of a fault with any of the goods supplied by CPR for Life, we will arrange a refund or replacement of the goods. Products must be returned in its original condition within 30 days of purchase.

CPR for Life will agree to exchange products where the customer has ordered the incorrect size or type providing the customer pays the return and resupply of shipping costs. Where a different product is resupplied there may be a cost adjustment.

If you would like to arrange a return of the goods and a refund to a change of mind this will be at the discretion of CPR for Life. If accepted, the customer will be responsible for the cost of any freight fees.

Full refunds including shipping will be provided for all goods with major faults/defects as per Australian Consumer Law.

Orders can be canceled by emailing sales@cpr4life.com.au or by phoning 1300 316 551 between the hours of 8:00 am to 5:30 pm Monday to Friday.

Orders and delivery

All orders placed through this website are subject to confirmation and acceptance by CPR for Life. Generally, orders are processed within 24 – 48 hours of us receiving your order. Orders placed on weekends or public holidays will be processed on the next business day.

Orders are shipped Monday through Friday, except on major holidays, via Australia Post and Fastway Couriers.

Standard delivery time is expected between 3 and 10 business days for Australian addresses. We cannot guarantee Express Post next-day deliveries, however, all efforts are made to facilitate and prioritise Express Post orders. The cut-off time for Express Orders is 12pm AEST. For estimated delivery times please visit Australia Post.

Goods can only be delivered to their destination when the purchase and delivery fee has been paid in full. Only then will the goods be dispatched.

CPR for Life will not be held responsible for any theft or damage if you provide us with an incorrect mailing address. All risk in the parcel will remain with you upon delivery and CPR for Life will not offer a replacement or refund for any loss or damage as a result of you providing incorrect details.

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of a delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.

Flammable items and some consumable items cannot be shipped by air and may result in a delay in delivery.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Backorders

If an item in your order is on back order we will despatch the in-stock items and when the back-order item is available we will despatch your item with no additional freight charge.

Shipping rates

CPR for Life only ships products to destinations within Australia and shipping cost is based on the total order value. Freight charges are calculated prior to shipment.

Accepted forms of payment

We accept the following forms of payment methods:

  • Credit Card – MasterCard, Visa
  • Direct Deposit
  • Cheque (funds must be cleared prior to shipping)

Goods and Services Tax (GST)

As an Australian-based business, we are required to charge GST where applicable. Almost all products listed are GST included however some are exempt. All items will display GST status.

Need help?

We have an extensive network of suppliers and are able to track down those harder-to-find items. We pride ourselves on providing that extra level of customer service and we’ll do everything possible to find it.

Get in Touch

Whether you’re curious about our first aid courses, in need of a quote, or simply have a question – we’re here for it all!

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