cpr for life first aid courses
Frequently Asked Questions2022-06-17T12:44:54+10:00

This page contains answers to frequently asked questions about our courses. If you don’t see the answer you’re looking for, simply drop us a line or phone us on 1300 316 551.

What assessments is involved in the online learning?2022-01-14T15:59:49+11:00

Depending on the course you are completing the assessment quizzes come across four different types of questions:

  • Multiple choice
  • Written short answer
  • File upload

For the HLTAID009 Provide Cardiopulmonary Resuscitation, and HTLAID011 Provide First Aid Course the assessment types include points one and two above.

Some of these question types will be marked by an assessor. If any of your answers are incorrect, the assessor will return the question to you with feedback so that you can resubmit.

What happens if I am late to my practical session?2022-01-09T21:26:13+11:00

If you expect to be late to your practical session, we will need to reschedule you to a later date. Please call our customer service team on 1300 316 551 to reschedule your training.

If you arrive after the scheduled start time you may not be able to join the session and will need to book into a new course. Conditions apply. Please see our Fees and Refund policy.

How can I renew my first aid certification?2022-03-01T13:49:08+11:00

To renew your first aid or CPR certificate, simply book online or call us on 1300 316 551.

Can I have a first aid course conducted at my workplace or home?2022-03-01T13:49:47+11:00

Yes, CPR for Life can come to your workplace or home at a time that suits you. We provide group discounts and training that can be tailored to your environment. See more information about onsite group bookings.

What is the difference between onsite training and public training?2022-03-01T13:50:20+11:00

Onsite group training can be conducted at your workplace/site/home at any time and can be further customised to suit your needs. This tends to be a preferred option when group size reaches 6 or more. Learn more about onsite group training here.

Public training at our venues may be a convenient option for smaller groups or individuals.

I need assistance with the online learning?2022-01-09T19:26:22+11:00

If you are having trouble with any aspects of the online learning, please get in touch with our support team on 1300 316 551.

What is involved in the online learning?2022-01-09T19:25:41+11:00

The online self-paced learning component contains the background theory and consists of a series of modules including presentations, videos, flip books, and assessment quizzes. You will need to successfully answer all assessment questions before attending the practical video conference of the course. It is recommended that you start at the top and work your way through each module as this will build on your learning.

Learning modules are colour-coded allowing you to easily see modules you have completed and those you still need to complete.

Blue = module has not been started | Yellow = module has been started but not finished | Green = module has been completed.

What happens if I cannot attend my class?2022-01-09T19:25:04+11:00

Students who can not attend their course may rebook the course to an alternate date. For our refund and cancellation policy, please click here.

Does CPR need to be renewed annually?2022-03-01T13:51:20+11:00

The Australian Resuscitation Council recommends that you update HLTAID009 Provide cardiopulmonary resuscitation every 12 months.

What is a USI and do I need one?2022-01-09T19:23:22+11:00

All students enrolling in nationally recognised training in Australia need to obtain a Unique Student Identifier (USI). A USI is an exclusive 10-digit number consisting of letters and numbers that will be used to link a student’s training records. It means an individual’s nationally recognised training and qualifications gained anywhere in Australia will be kept all together. To create your own USI or read more about it to, go to: www.usi.gov.au.

Is Cardiopulmonary Resuscitation (CPR) included in HLTAID011 Provide First Aid?2022-03-01T13:52:03+11:00

Yes, CPR is included in the HLTAID011 Provide first aid. Learn more about HLTAID011 Provide first aid.

When will I receive my certificate?2022-02-28T13:21:25+11:00

In most cases, your certificate will be issued electronically the same day you complete your training, usually within 24 hours after successful completion.

Can a person with a disability attend your courses?2022-01-09T19:18:20+11:00

A person with a disability can attend our courses. If the person is unable to kneel down on the floor to perform compressions and breaths for two minutes of uninterrupted CPR, the student can only be issued with a statement of attendance – not a statement of attainment.

What if I have learning difficulties?2022-01-09T19:17:33+11:00

If you have any special needs, (including those related to language, literacy, or numeracy) a relevant disability, or other concern, you should inform us when you book so that appropriate assistance can be arranged.

How do I know I have completed all the online learning modules?2022-01-09T19:16:46+11:00

Once all modules have been completed (and have turned green) a notification will pop up in the main menu letting you know that you have completed all the required online learning tasks.

What is the youngest age you can attend a First Aid Course?2022-01-09T19:15:59+11:00

There is no minimum age however we would not recommend the course for a child under 14 years old. If the child is under 14 years of age, it would be our recommendation that a responsible adult will be attending with the child.

Get in Touch

Whether you’re curious about our first aid courses, in need of a quote, or simply have a question – we’re here for it all!



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